Returns & Refunds

The short version: You have 30 days. If you don't love your bag, email us and we'll refund you — no questions, no forms, no reason needed. Return shipping is free.

Our 30-day guarantee

You have 30 days from the day your order arrives to decide.

Carry the bag. Fill it. Take it out for a whole day. We'd rather you actually used it before making up your mind — a bag only shows you what it's like once it's been on your shoulder in real life.

If it isn't right, we take it back. We don't ask why, we don't ask you to fill in a form, and we don't try to talk you out of it.

How to return something

1. Email us at support@arippula.com within 30 days of delivery. Include your order number — that's all we need.

2. We refund you and send your return label the same business day. Both. You don't wait for the bag to reach us before you get your money back.

3. Post the parcel whenever it suits you, using the free label we send. Please send it within 14 days of receiving the label.

That's it. Three steps, and only the first one is yours.

When you get your money

We issue your refund the same business day you contact us, back to the original payment method.

Your bank then takes 5–10 business days to show it. That part is out of our hands — the money leaves us immediately, but card networks are slow. If it hasn't appeared after 10 business days, email us and we'll send you the refund confirmation to take to your bank.

You're refunded the full amount you paid, including any original shipping charge.

Condition

Send the bag back in a condition you'd be happy to receive yourself.

Normal use is completely fine — that's the whole point of a 30-day trial. What we can't accept is a bag that's been damaged, altered, heavily soiled, or is missing its charms, straps or hardware. Please include the dust bag and any tags if you still have them.

If something arrives back in a state we can't resell, we'll email you and talk it through before doing anything. We won't quietly reduce your refund.

Exchanges

For a different bag, the fastest route is to return the one you have and place a new order — that way your new bag ships straight away instead of waiting for the first one to travel back to us.

If you'd rather do a straight swap, email support@arippula.com and we'll arrange it.

Damaged, faulty, or wrong item

If your bag arrives damaged, has a fault, or simply isn't what you ordered:

Email support@arippula.com with your order number and a photo. We'll send a replacement or a full refund — whichever you prefer — and in most cases we won't ask you to send the original back at all.

This isn't limited to 30 days. If stitching or hardware fails through normal use within 12 months, tell us and we'll replace the bag. Keep the original.

If your parcel doesn't arrive

If tracking hasn't updated in 7 days, or your parcel hasn't arrived within 10 business days of its expected delivery date, email us.

We'll open an investigation with the carrier and either resend your order or refund you in full. You don't need to chase the courier yourself — that's our job.

Cancelling an order

Changed your mind before it ships? Email us and we'll cancel it and refund you in full, no questions.

Once a parcel is in the carrier's hands we can't recall it, but you can simply refuse delivery or use the free returns process above.

The only things we can't take back

• Personalised or monogrammed bags made specifically for you
• Gift cards

Everything else in the shop is covered, including sale items and discounted bags. A reduced price doesn't reduce your rights with us.

Your legal rights

If you're shopping from the European Union, you have a statutory right to withdraw from your purchase within 14 days of receiving it, without giving any reason.

Our 30-day guarantee sits on top of that right and is more generous — it doesn't replace or limit it. Nothing in this policy affects your statutory rights under EU consumer law, including your rights regarding faulty or misdescribed goods. To exercise your statutory right of withdrawal specifically, email support@arippula.com or use the standard withdrawal form.

Talk to us

support@arippula.com

We answer every email within one business day, usually much faster. A real person reads it — there's no ticket system and no bot.